Men in White was delighted to accept the Master Painters Award for Excellence in Customer Service at its annual awards night in June this year...and we're still tickled.
The award recognises the enormous value Men in White places on our customers' experience of working with us. Equal to a quality result is the manner in which it is achieved. That's why we place a high priority on the process, as well as the outcome, in each project. Respect for the client and their property is paramount; as is empathy, open communication, flexibility and willingness to negotiate.
Our deepest thanks to a very special client whose generous praise found its way into the hands of the judges. A copy of his letter to the MPA was forwarded to Men in White, and appears in part below:
"Throughout the whole job, Rohan has been the most courteous and polite tradesman I have ever worked with, through three major renovations over a 10 year period. I was present during many of the discussions between the various trades and, despite the obvious tensions that the delays caused, everyone was flexible enought to allow the project as a whole to progress at the best possible pace. Significantly, Rohan and the project manager had the consideration to recognise that these projects are also stressful for the clients and managed to maintain a positive and constructive interaction with us throughout.
"Rohan's attitude clearly rubbed off on his staff...Rohan's team was always cheerful and, most importantly, always professional in their work and their attitude. In living through the job, we were very appreciative of the vaccuuming and cleaning that the painters did each afternoon before they went home..."
Our sincere thanks also to Master Painters Australia for their recognition. Men in White is now the grateful recipient of four MPA awards for excellence.
Monday, July 21, 2008
Tuesday, March 25, 2008
New Operations Manager for dream team
Easter was the begining of a new era for the Men in White team. In response to off-the-charts growth over the past year, the company created a new leadership role to provide management and operations support to Rohan and the team.
After an extensive search, we are pleased to welcome Michael Abicht to the role of Operations Manager. Michael comes to Men in White with more than 30 years experience in the building industry including roles in project management, business, construction and painting.
As Operations Manager, Michael is the eyes, ears and right hand of the Director. Overseeing all aspects of projects, the Operations Manager is responsible for ensuring jobs are delivered on schedule and within budget.
A very hearty welcome to the team Michael.
After an extensive search, we are pleased to welcome Michael Abicht to the role of Operations Manager. Michael comes to Men in White with more than 30 years experience in the building industry including roles in project management, business, construction and painting.
As Operations Manager, Michael is the eyes, ears and right hand of the Director. Overseeing all aspects of projects, the Operations Manager is responsible for ensuring jobs are delivered on schedule and within budget.
A very hearty welcome to the team Michael.
Monday, January 14, 2008
Men in White has a Big Hairy Audacious Goal for 2008. By year's end, we aim to have the business totally streamlined and systemised. The idea is to create the kind of systems that guaruntee as much consistency in our work as is humanly possible.
We are extremely proud of the Men in White way of quoting, job planning, scheduling, customer relationship management, brand development, training, sustainability, people development, job tracking, supplier management, and project management and execution. We have proprietary methods for executing the highest quality workmanship and for minimising our impact on the environment. Up until now, this has been the fruit of the hard work of the director supported by a small team.
What we haven't had is a system for documenting all these processes that comprise the guts (and the heart) of the business. This blog is a way of transparently sharing the story of Men in White's journey towards creating that system; a plan for becoming what the E-Myth's Michael Gerber calles a turn-key business. We'll be documenting the unfolding of this process here and we invite your comments along the way.
We are extremely proud of the Men in White way of quoting, job planning, scheduling, customer relationship management, brand development, training, sustainability, people development, job tracking, supplier management, and project management and execution. We have proprietary methods for executing the highest quality workmanship and for minimising our impact on the environment. Up until now, this has been the fruit of the hard work of the director supported by a small team.
What we haven't had is a system for documenting all these processes that comprise the guts (and the heart) of the business. This blog is a way of transparently sharing the story of Men in White's journey towards creating that system; a plan for becoming what the E-Myth's Michael Gerber calles a turn-key business. We'll be documenting the unfolding of this process here and we invite your comments along the way.
Sunday, January 6, 2008
Sydney's Number 1 Painting Service
Welcome to the blog of Sydney's Number 1 Painting Service, Men in White.
Men in White is an award winning painting company operating in Sydney’s eastern suburbs, inner city and inner west.
We specialise in high quality commercial and domestic painting and decorating for Sydney home owners and businesses.
This blog will keep you up-to-date with the latest developments at Men in White. You can find out about our services at www.meninwhite.com.au or contact us on 02 9326 4242.
Men in White is an award winning painting company operating in Sydney’s eastern suburbs, inner city and inner west.
We specialise in high quality commercial and domestic painting and decorating for Sydney home owners and businesses.
This blog will keep you up-to-date with the latest developments at Men in White. You can find out about our services at www.meninwhite.com.au or contact us on 02 9326 4242.
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